Work on the Membership Lifecycle Services project for UNISON, the trades union, continues apace, with numerous Z/Yen people working on various aspects of the work. The project goal is to improve management of member relations over the course of their membership. Permanent members of the Z/Yen team involved are Ian, Mark, Jez, Nick, Mary and Linda. Four external specialists help – Alexandria (when she is not finishing off her MBA), Sonya (when she’s not acting), Caroline (when she’s not dancing) and David (when he’s not busy planning global domination). Never to be left out, Michael attends planning meetings, but we try to keep these to a minimum!