Work in the City has started quickly this year with the announcement of three new benchmarking surveys covering both internal and external processing costs. Several new clients have already been signed up via a series of workshops and presentations. Our new associate, Martyn Howell will be working with Jeremy, Giles and Rakesh on the publication of the 2002 studies. A summary of last year’s studies is now available on the Z/Yen web-site.

Other 2002 clients include a market investigation for Research in Motion’s always-on-e-mail solution Blackberry.

Business development review for Kroll Associates and risk management consultancy for Johnson Controls